Privacy Policy

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Terms of Use
Welcome to the Journeys Web Site ("Site"). The Site reflects the family of brands including Journeys, Journeys Kidz and Shi by Journeys (collectively “Journeys”). Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site means that you agree to these rules.

This Privacy Policy was lasted updated on: Aug 31, 2023.

Changes to Privacy Policy
We may from time to time change these rules. We will notify users of the Site of any changes by posting the revised policy reflecting them with a new effective date on this page. Your use of our Site following any such change means that you agree to the rules as changed. These rules--specifically including the "Customer Information Policy", "Use of Cookies", "Use of IP Addresses", and "Security" paragraphs below--apply to this website only and not to any other website or business activity of Genesco Inc. or any of its divisions, including Journeys, Journeys Kidz and/or Shi by Journeys.

Customer Information Policy
The Site is intended for audiences 13 years of age and above. All areas on the Journeys Site that accept personal information (email address, name, address, gender etc.) from a customer have an age verification field. If the customer is not 13 years of age or older, the information is not accepted or stored by the Site.

A parent or legal guardian who is over the age of 18 may register his or her child as a member of the Journeys Kidz Birthday Club. Birthday Club members may receive promotional offers and other information about Journeys Kidz at the address provided.

Journeys does collect customer information on those users who are 13 years of age or older in an effort to im prove our customers' shopping experience. Journeys recognizes that it must maintain and use customer information responsibly. The information collected is used to help us respond to customer inquiries, send emails about sales and events, send catalogs and other marketing and promotional materials through the mail, contact contest winners and/or ship and bill orders. The information also helps us in determining what products appeal to our customers so we can better merchandise our site.

Journeys collects personal information necessary to process an order, a catalog request, a contest entry or a request to receive promotional emails from the consumer. This information includes name, address, city, state, zipcode, phone number, email address, gender (optional) and date of birth (optional). For those users who have opted to register their personal profile with the Site by setting up an “account”, the above information, including additional “Ship To” addresses, can be reviewed and maintained by the customer by accessing it through the “My Account” link in the top navigation bar of the Site’s pages. For those customers who have not registered a maintainable account on the site, they may contact Journeys customer service at 1-855-472-0435 to have their information updated as needed.

We may use customer information for marketing and promotional purposes. Each promotional email we send comes with a link that enables our customers to unsubscribe or remove themselves from our mailing list. In addition, we may from time to time make customer information available to other carefully screened companies. Categories of companies with which we may share information include other companies that we believe offer products and services that our customers may be interested in, either directly or through companies that market information about potential customers to other suppliers of products or s ervices. If you would like to make sure that we make every effort not to share your email address or other information with third parties, just send an email to [email protected]. Please specify which of the Journeys’ brands (Journeys, Journeys Kidz and/or Shi by Journeys) from which you would no longer like to receive messages.

When we offer contests or promotions, or join with other companies to do so, visitors who choose to participate in these contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotions to notify winners or to fulfill promotional obligations. We may use third parties to perform services such as mailing catalogs and other marketing and promotional materials on our behalf. We will supply customer information to those third parties to the extent necessary to enable them to perform the services we have engaged them to provide.

Third Party Integrated Solutions
We use service providers to provide certain interactive features on our Site. Your use of these interactive features is voluntary, and we may retain the information that you submit through these features. For example, we may offer an interactive chat feature on the Site to assist you with your order and for other customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.

Your California Privacy Rights
California Civil Code Section 1798.83, also known as S.B. 27, allows our California customers to request certain information regarding our disclosures, if any, of personally identifiable information to third parties for their own direct marketing purposes. To make such a request, please contact us at either [email protected] or Genesco Retail Direct, Genesco Inc., 535 Marriott Dr, 8th Floor, Nashville, TN 37214 and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within thirty days of receipt.

How We Respond to a "Do Not Track" Signal from Your Browser
Currently, this site does not respond to "Do Not Track" signals from your browser.

Use Of Cookies
What is a cookie? A cookie is a piece of information that is sent to your computer's hard drive to help our site recognize you when you return to our Site. Cookies are used as a standard practice by many sites. An example of how we use this function could be if you started to place items in your shopping cart, but then for some reason had to leave our Site or shut off your computer. When you return to our Site, the cookie would enable our Site to recognize that you have returned and all the items you placed in your cart during an earlier session would still be in your shopping cart.

We also use cookies to determine the number of people that come to our Site. It is important for us to understand the number of new customers using our Site. When your computer accepts the cookie, we are able to record that session as a new visitor to our Site.

As important as cookies are to our Site, we understand that this might make you uncomfortable. If you would prefer to not accept cookies from ours or any other Site, you can modify the setting on your specific web browser to not accept them. Please refer to your browser's online help feature or the user's manual for instructions on how to do this.

Use Of IP Addresses
An IP address is a number automatically assigned to your computer whenever you get on to the internet. Your computer's IP address is used by our Site for administration purposes and to report aggregate traffic information to our affiliates and advertisers. Our Site does not tie personal information to an IP address.

Security
While no online transaction is 100% secure, Journeys strives to protect your personal information to the best of our ability. All orders submitted use the Secure Checkout feature on our Site. This feature uses the industry standard, SSL (secure socket layer) encryption to protect any personal information including your credit card number.

Site Contents
Except for brand names and trademarks of third-party vendors of merchandise featured on the Site, or unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Genesco Inc. (the "Company"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by the Company. Journeys and all related trademarks appearing at this Site are trademarks of the Company.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents and other downloadab le materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of, any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

Submissions of User Content
You acknowledge that you are responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post or otherwise provide or make available to Journeys or its vendors, on or through the Website or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites, for example Instagram, Twitter, Facebook, Snapchat, YouTube, Pinterest and Google+, that are associated with hashtags related to Journeys, including, for example, #myjourneys, #myjourneyskidz, #sharemyjourneys and #work4shoes. Such Submissions may be used on the Website and/or on other Journeys marketing materials, including emails, social media and store signage. You may only make a Submission if you are 18 years of age or over. If your Submission is selected by Journeys to be used, it may be displayed for other users to see, together with your name and associated profile information (such as your handle and profile picture). Journeys is under no obligation to display, feature or use any Submission, but may do so at its sole discretion.

Any Submission will be treated as non-confidential. Any Submission also will be treated as non-proprietary, except as specifically set forth herein. By making a Submission, you hereby grant, and you represent and warrant that you have the right to grant, Journeys, its affiliated entities, vendors and licensees a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right and license to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, perform and display any Submission, as well as your name, Instagram, Twitter, or Snapchat handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information, in any manner, and in any and all distribution channels, venues, forms, media, or technology, whether now known or hereafter developed, alone or as part of other works, without further notice or any compensation to you. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. Subject to the licenses granted in these Terms of Use, you retain ownership of any copyrights and rights of publicity you may have in your Submissions.

If you make a Submission, you represent and warrant that you own or otherwise control any rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to grant the license contained in these Terms of Use for such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality. You further represent and warrant that your Submissions comply with all applicable laws, rules and regulations, and any third party agreements to which you are subject, includin g Instagram, Twitter, Facebook, Snapchat, YouTube, Pinterest and Google+’s Terms of Use.

You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead Journeys as to the origin of any Submission. You agree to indemnify Journeys, our vendors, including Olapic, Inc., and third parties such as Instagram, LLC, Twitter Inc., Facebook, Inc., Snap, Inc., Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, or Snapchat handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms of Use or applicable laws. THE FOREGOING INDEMNIFICATION PROVISION SHALL NOT APPLY TO JOURNEYS’S OWN NEGLIGENCE OR INTENTIONAL CONDUCT.

When you make a Submission, you acknowledge and agree that the Submission will be non-proprietary (except as specifically set forth herein) and non-confidential, may be made available to the general public, and may be used by Journeys without restriction. You further irrevocably waive any "moral rights" or other r ights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory.

Journeys reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. The Website may include the opinions, statements and other content of third parties. Journeys is not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements, or other materials made available by third parties through the Website are those of such third parties and not of Journeys, including its licensors and/or vendors, and Journeys does not endorse any such opinions, statements, or materials.

You acknowledge and agree that Journeys has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.

Feedback
Any questions, comments, suggestions, or other information about Journeys products or services submitted to Journeys through this Website (“Feedback”) shall be deemed non-confidential and non-proprietary. Journeys shall be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation. Journeys specifically prohibits you from sending us any information that you consider to be confidential or proprietary through this Website. Please note that if you do send us any such information or material, the information will be non-confidential and non-proprietary and Journeys will not have any obligation or liability to you arising from Journeys’ and/or any third party’s receipt or use of such information or material.

Feedback and User Content
You understand that all Feedback and User Content posted on, transmitted through, or linked from the Website, is the sole responsibility of the person from whom such Feedback and User Content originated. You understand that Journeys does not control, and is not responsible for Feedback and User Content made available through the Website and that by using the Website, you may be exposed to Feedback and User Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Journeys expressly disclaims any liability for such Feedback and User Content.

You agree that you must evaluate, and bear all risks associated with, the use of any Feedback and User Content. You further agree that you will not rely on said Feedback and User Content, and that under no circumstances will Journeys be liable in any way for any Feedback and User Content or for any loss or damage of any kind incurred as a result of the use of any Feedback and User Content posted, emailed or otherwise made available. You acknowledge that Journeys does not pre-screen or approve Feedback and User Content, but that Journeys shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Feedback and User Content for any reason.

Your interactions with organizations, events and/or individuals found on or through the Website are solely between you and such organizations and/or individuals. Journeys expressly disclaims any liability for such organizations, events or individuals.

Product Information
The products displayed at the Site are available in select Journeys’ stores in Canada while supplies last. The prices displayed at the Site are quoted in Canadian and are valid and effective only in Canada.

Colors
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Links To Other Web Sites And Services
This Site may contain links to outside services and resources, the availability and content of which the Company does not control. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. The privacy policy, terms of use and other conditions of access specified on or applicable to any third party site will govern access and use of such site, the site owner's use of information obtained from users, etc.

Journeys Text Alerts: Terms and Conditions

To subscribe to Journeys Text Alerts, text JOIN to 20101. Journeys Text Alerts are SMS messages that notifies you of special offers, sales, and events. Your carrier's standard messaging rates apply to your entry or submission message, our confirmation, and all subsequent SMS correspondence. Message and Data Rates may apply.
By subscribing, you provide your opt-in consent to receive recurring autodialed marketing messages to the telephone number you used to send your text message. Msg frequency may vary. Consent is not a condition of purchase. Unsubscribe at any time from all services by sending STOP to 20101.
There is no fee to join the Journeys Text Alerts program or to receive messages, and participation is not conditioned on the purchase of any goods or services.
Unsubscribe at any time from all services by sending STOP to 20101.
For help or information on this program, send HELP to 20101. For additional assistance, contact customer service at 1-855-472-0435 or access support through our contact us page.
Downloading content may incur additional charges from your wireless carrier. Please contact your wireless carrier for information about your messaging plan. Your wireless carrier may impose message or charge limitations on your account that are outside our control. All charges are billed by and payable to your wireless carrier. The wireless carriers are not liable for delayed or undelivered messages.
By subscribing, you represent that you are the owner or authorized user of the wireless device you use to subscribe for the service.
We, nor any wireless carriers, will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS text message services are provided on an AS IS, AS AVAILABLE basis.
Data obtained from you in connection with this SMS service may include your cell phone number, your wireless carrier's name, and the date, time, and content of your messages and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data about your SMS usage, and their practices are governed by their own policies. We will administer your data in accordance with our privacy policy: https://www.journeys.ca/privacy.
We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete, and true information.
The service and the content and materials received through the service are proprietary to us or our licensors, and is for your personal, non-commercial use only. You shall not damage, impair, interfere with or disrupt the service or its functionality.
The service is available only in the United States and Canada.
We may suspend or terminate the service to you if we believe you are in breach of any of our terms and conditions. Your service is also subject to termination in the event that your wireless service terminates or lapses. We may discontinue the service at any time.
If you have any questions, email this address or call 1-855-472-0435. You can also text the word HELP or INFO to 20101 to get additional information about the service. We do not charge for help or info messages; however, your normal carrier rates apply.
Journeys reserves the right, in its sole discretion, to modify these Terms and Conditions at any time with or without further notice. To the fullest extent permitted under applicable law, your continued participation in the program after modification constitutes your acceptance of these Terms as modified. We may, in our sole discretion, terminate, change, modify, suspend, make improvements to or discontinue any or all aspects of the service, temporarily or permanently, at any time with or without notice.
Except where legally prohibited, all participants agree that: (1) any and all disputes and claims shall be resolved individually, without resort to any form of class action, and exclusively by the state or federal courts in Tennessee; (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering the program, but in no event attorneys' fees; and (3) under no circumstances will participant be permitted to obtain awards for, and participant hereby waives all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All legal issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of any participant and Journeys, shall be governed by the laws of Tennessee, without giving effect to any choice of law or conflict of law rules.

Disclaimer
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Indemnification
You agree to defend, indemnify and hold the Company harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Miscellaneous
This Site is controlled and operated by the Company from its offices in Nashville, Tennessee.

This Agreement shall be construed in accordance with the laws of the State of Tennessee, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Tennessee, County of Davidson and/or the Middle District of Tennessee.

Termination
This Agreement is effective unless and until terminated by either you or the Company. Either of us may terminate this Agreement at any time without notice.

RSS feeds
Individuals may use the Site’s RSS feeds free of charge for their personal, non-commercial use only. Journeys reserves the right to disable, to change, or to cease distribution of these RSS feeds at any time, and reserves the right to require individuals to cease any and all use of these feeds at any time for any reason. To request permission to make commercial use of the Site’s RSS feeds, please submit your request by filling out our online form found at Comments About Our Site. Journeys will consider such submitted requests, but is not obligated to grant any specific permission request.

Accessibility Statement for The Journeys Group

Journeys is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Journeys complies with WCAG 2.1 level AA.

Feedback

We welcome your feedback on the accessibility of Journeys’ online shopping options. Please let us know if you encounter accessibility barriers on Journeys’ website:

Phone: +1-615-367-7467
E-mail: [email protected]
Postal address: 535 Marriott Dr, 8th Floor, Nashville, TN 37214

Click HERE for the 2023 Accessibility Compliance Report.

Click HERE to view the INTEGRATED ACCESSIBILITY STANDARDS: GENESCO’S MULTI-YEAR ACCESSIBILITY PLAN TO PREVENT AND REMOVE BARRIERS TO ACCESSIBILITY notice.

Click HERE to view the ONTARIO ACCESSIBILITY POLICY.

REMEMBER -- IF YOU REGISTER WITH THE SITE, SIGN UP FOR FREE E-MAIL, PURCHASE SOMETHING FROM JOURNEYS, OR ENTER ANY OF OUR CONTESTS, YOU AGREE TO THESE TERMS. AS WE UPDATE AND EXPAND OUR SERVICES, THIS POLICY MIGHT CHANGE, SO CHECK IT OUT FROM TIME TO TIME.

Journeys All Access

Journeys, (a collective of Journeys, Journeys Kidz and Shi by Journeys) is offering the Journeys All Access rewards program (“Journeys All Access” or the “Program”) through its website accessible at www.journeys.ca and through Journeys-owned participating stores in Canada (collectively, the “Services”). The Program and Services are subject to the following Program Terms and Conditions (these “Terms”). By registering to become a member (a “Member” or “you” or “your”) of the Program and by accessing, using or participating in the Program, you (i) represent that you are 13 years of age or older and have the consent of your parent(s) and/or guardian(s), and (ii) agree to the Terms.

BY ACCESSING OR USING THE PROGRAM AND RELATED SERVICES IN ANY WAY, YOU ARE AGREEING TO THESE TERMS, AS WELL AS THE Terms of Use OF THE WWW.JOURNEYS.CA WEBSITE, AS WELL AS THE Journeys Privacy Policy, AS THEY MAY BE UPDATED AND AMENDED FROM TIME TO TIME AND ARE INCORPORATED HEREIN BY THIS REFERENCE (COLLECTIVELY, “TERMS AND POLICIES”). SHOULD YOU OBJECT TO ANY TERM OR CONDITION OF THESE TERMS AND POLICIES, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO ENTER INTO THESE TERMS AND POLICIES, THEN DO NOT ACCESS OR USE THE PROGRAM OR RELATED SERVICES. COMPLETING THE REGISTRATION PROCESS OR OTHERWISE ACCESSING OR USING ALL OR ANY PART OF THE PROGRAM OR RELATED SERVICES WILL CONSTITUTE ACCEPTANCE OF THE TERMS AND POLICIES AND CREATE A LEGALLY ENFORCEABLE CONTRACT UNDER WHICH YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND POLICIES. PLEASE READ THE TERMS AND POLICIES CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT LIMITATIONS OF LIABILITY AND RESOLUTION OF DISPUTES THROUGH ARBITRATION RATHER THAN IN COURT.

1. Program Overview
When you join Journeys All Access, it allows you to earn points on your purchases made in the United States at participating Journeys full price and outlet retail stores owned by Journeys (“Journeys Stores”), participating official Journeys mobile stores at Journeys events, and the Journeys website at www.Journeys.ca. You may also earn points by participating in certain special engagement activities announced by Journeys from time to time. The Program offers Journeys All Access Members access to certain benefits, some of which may be received by redeeming points earned.

2. Membership
A. Eligibility: You must be at least 13 years of age, an individual, and a legal resident of the 50 United States or Canada to become a Member of the Program. One account per individual. If you are 13 or older but under the age of 18, you may use the Program and Services only with the approval of your parent or guardian. If you do not so qualify, you are prohibited from accessing, using and registering for the Program. Journeys will not collect personally identifiable information from any person that is actually known to us to be a child under the age of 13. Employees of Journeys and its brands are eligible to become Members of the Program, but may be excluded from certain promotions. Journeys may refuse to offer or continue offering Program access or services to any person or entity and may change its eligibility criteria from time to time. Journeys may refuse to accept any application to register as a Member in its sole discretion.

B. How to Join: You may register to become a Journeys All Access Member by completing the registration process by providing Journeys with current, complete and accurate information, as more specifically required by then current registration procedures. By way of illustration and not limitation: prospective Members may be required to provide their first and last name, postal code, legitimate electronic mail address, mobile phone number, birthdate, and/or certain additional information (such as, for example, preferred contact method, tenure with Journeys interest, and products and services of interest); prospective Members will be required to establish an account password; in order to obtain certain aspects of the Program service, Members may also elect to provide access information related to their accounts on social media sites (such as, for example, Twitter, Facebook, and Instagram); and in order to obtain Program services applicable to the Program, Members may elect to receive text messages or email messaging. You are responsible for maintaining the confidentiality of your access credentials and other account information, and are fully responsible for any and all activities that occur under your account. You agree to ensure that you exit or log out from your account at the end of each session of accessing your account. You agree to notify us immediately by contacting Journeys Customer Service at (855) 472-0435 of any unauthorized use of your Member account.

Membership may be applied for in the following ways:

i. Online at www.Journeys.ca by creating an account, providing certain information, including first and last name, mobile phone number (or home phone number if no mobile number), date of birth, and postal code, indicating that you want to be a Journeys All Access Member, and accepting these Journeys All Access Terms and Conditions, or if you already have an account at www.Journeys.ca, by logging into your account, indicating that you want to be a Journeys All Access Member, providing any outstanding information (including mobile phone number (or home phone number if no mobile number), postal code, and date of birth), and accepting these Journeys All Access Terms and Conditions. Depending on the source of which you sign up for Journeys All Access, you may receive an email requesting that you confirm your request to become a Journeys All Access Member; once you do so, you will be a full Journeys All Access Member. If signing up through www.Journeys.ca, by clicking submit you agree to the Programs terms and conditions, and will be a full Journeys All Access Member.

Once you make the request to join Journeys All Access by providing your email address at a participating Journeys Store, or by providing your information into any digital signup form outside of Journeys.ca where the form states you are signing up for Journeys All Access, you will be considered a Journeys All Access Member and you may start earning Points for product purchases at participating Journeys Stores and online at www.Journeys.ca, but for complete access to all available benefits, you must complete your enrollment by creating an account on www.journeys.ca described above and be a full Journeys All Access Member.

C. Accessing Points Information and all the Benefits of the Program: The Program allows a Member to accumulate and redeem loyalty program points (“Points”), on an individual basis and solely for their own account. The Program is structured to offer certain benefits, some of which may be received by redeeming Points. You can be a Journeys All Access Member without setting up an account at www.Journeys.ca and earn Points from shopping. However, in order to be able to access Points you have earned or redeem any Points you have earned, you must be a full Journeys All Access Member, which requires you to set up an account at www.Journeys.ca and accept these Journeys All Access Terms and Conditions. When setting up the account at www.Journeys.ca, you are responsible for creating a complex password to protect your account and for ensuring that you do not share your password with others.

D. Updating information: You are responsible for providing the correct email address to receive benefits and to ensure proper accounting of Points and receipt of benefits. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. You may update your Member information through your Journeys account online at www.Journeys.ca. Members may be required to satisfy certain identity verification requirements set by Journeys to update their information.

3. Earning Points
A. When you shop at participating Journeys Stores in Canada, participating official Journeys mobile stores at Journeys events, and the Journeys website at www.Journeys.ca you will automatically receive ten (10) Points for every 1$ spent on any eligible product that is purchased (a "Qualifying Purchase," as further described below). After you have been identified as an ‘Ultimate Access’ tier member of Journeys All Access by spending 500$ on eligible products that are purchased (a "Qualifying Purchase," as further described below) within 12 months of the last time your tier was changed, you will automatically receive twenty (20) Points for every 1$ spent on any eligible product that is purchased (a "Qualifying Purchase," as further described below). The Points will be added into your Journeys All Access account after you provide, at the time of your in-store purchase, your email address or phone number associated with your Journeys All Access account. Points will be added to your account typically within 24-96 hours after your Qualifying Purchase. If you did not provide your email address or phone number at the time of purchase, and it is within thirty (30) days of your Qualifying Purchase, you may call Customer Service at (855) 472-0435, and upon verification by Customer Service of your purchase and that you did not previously receive Points for the purchase, the Points may be added into your Program account.

B. When making a purchase on www.Journeys.ca, your Points will be added into your Program account after you have signed into your Journeys account and completed a Qualifying Purchase. Points will be added to your account typically within 24-96 hours after your Qualifying Purchase. Members who join the Journeys All Access after making a Qualifying Purchase, have seven (7) days from the date of the Qualifying Purchase to earn Points for that purchase. If you believe you have made a Qualifying Purchase and did not receive Points for that purchase, you must call Customer Service at (855) 472-0435, and upon verification by Customer Service of the purchase and that you did not previously receive Points for the purchase, the Points may be added into your Program account. There is no limit to the number of Points a Member can earn by making Qualifying Purchases.

C. Qualifying Purchases include regular and sale priced merchandise purchased at participating Journeys Stores, participating official Journeys mobile stores at Journeys events, and the Journeys website at www.Journeys.ca. No Points are earned when purchasing Gift Cards or eGift Cards from Journeys, but you do earn Points when redeeming a Gift Card or an eGift Card at Journeys Stores or online at www.Journeys.ca. In addition, no Points are earned for payment of sales tax, gift boxes or wrapping, or for shipping and handling costs. Journeys reserves the right, and you hereby grant Journeys the right, to review account activity for purchase patterns that fall outside the intended use of the Program. Journeys has the sole discretion to determine whether a Member’s purchase patterns violates these Terms and if Journeys makes such a determination, the Member’s Points will be forfeited and the account may be suspended or terminated at Journeys sole discretion.

D. Points may also be earned for participation in certain activities designated and announced by Journeys from time to time. Example activities could include: connecting with Journeys on social media, referring others to Journeys All Access, completing a survey, taking a quiz, participating in a campaign, and other activities. Rules for earning points for activities will be defined for each activity when the activity is announced by Journeys. Rules may include number of Points earned for the activity, number of times Points can be earned for the activity, maximum number of Points to be awarded to a Member, and criteria for earning Points. Journeys reserves the right to make activities and rules for the activities available only to select Members, including Journeys employees, and may be based on purchase activity, geographic location, Program participation, and/or information supplied by the Member. Journeys reserves the right to add, withdraw, amend, or otherwise change activities and their rules at any time at its sole discretion, with or without notice to Members.

E. The Points you have earned through a Qualifying Purchase will be deducted from your overall Points total if the item is returned. You must inform us that you are a Member when you return a Qualifying Purchase for which you earned Points.

F. Points have no cash value. You cannot give or transfer your Points to anyone else.

G. All of a Member’s unredeemed Points will expire and be forfeited twelve (12) months from the date the Member earned those Points (which, for Points earned from Qualifying Purchases, such date shall be the date of the Qualifying Purchase). In addition, any unredeemed Points that remain in a Member’s account will expire and will be forfeited if the Program is terminated. Journeys reserves the right, without limitation, to terminate, change, limit, modify, or cancel any of the above means of earning Points and the number of Points earned, at any time, with or without notice.

H. Journeys’ good faith determination of the amount of Points available to any Member hereunder shall be final and binding.

4. Member Benefits and Rewards
A. Members may be offered certain benefits that they can choose to accept, including, for example, sweepstakes entries, birthday acknowledgments, access to exclusive Customs designs, access to early information about new product releases and early access to special events (collectively, “Benefits”). Benefits may not require the redemption of Points. Members also can redeem Points they have earned for rewards which may include physical rewards, digital rewards, and sweepstakes entries (collectively, “Rewards”). The Benefits and Rewards that are available for a Member to choose from (however, available Rewards will be based on the Points Member has earned) will be displayed in Member’s Journeys All Access account, which is accessible online at www.Journeys.ca.

B. Benefits and Rewards may be subject to additional terms and conditions and limitations, including for example, a limit to the number of a particular Benefit or Reward a Member can acquire or a limit to the time for accessing the Benefit or Reward or other terms. These additional terms and conditions and limitations shall be established from time to time and are subject to change in Journeys’ sole discretion. Physical Rewards are limited to five (5) per day per Member. Please see Benefit and Rewards details for information about other terms and conditions and limitations. Benefits and Rewards may only be available while supplies last, may be limited in quantity, and/or may only be available for a limited time as determined by Journeys in its sole discretion. Benefits and Rewards that are no longer available for selection or redemption may be removed from a Member’s Journeys All Access account. The Benefits and Rewards available to Members will be selected solely in the discretion of Journeys. Journeys reserves the right to substitute a Benefit or Reward item of comparable or greater value at any time, at its sole discretion. You are responsible for all federal, state and local taxes as well as any other costs or expenses with a Benefit or Reward you receive.

C. Benefits and Rewards have no cash value and are not redeemable for cash and no change/currency will be given for Benefit section or Reward redemption. Once you redeem Points for a Reward, the redemption cannot be reversed and is final. Benefits and Rewards cannot be returned to Journeys and no Points will be returned to Members who attempt to return Rewards to Journeys. Members cannot redeem Points directly for merchandise discounts, gift cards, or products sold by Journeys.

D. Digital Rewards and sweepstakes entries may only be redeemed through the Member’s Journeys All Access account accessible online at www.Journeys.ca. Points will be deducted from their Journeys All Access account for redeeming the Reward. Member shall not share their digital Rewards with others.

E. Members are solely responsible for safeguarding their Benefits and Rewards and protecting them from theft and unauthorized use. Journeys will not replace lost or stolen Benefits and Rewards.

5. Email, Mobile, and Privacy
A. By registering for the Program, you agree to receive transactional and recurring marketing emails regarding the Program. You may select to receive general marketing and promotional emails about Journeys from Journeys at time of sign up. Emails regarding the Program may include information about Program, Points, Benefits and Rewards, Program updates, and other related materials, including promotional email offers and updates about Journeys All Access, at the discretion of Journeys. Members can adjust the types of emails they receive about the Program in the preference center on www.Journeys.ca. Members may not unsubscribe completely from transactional emails of the Program, but can cancel their membership in the Program as described below in the General Terms. Members may unsubscribe from Journeys promotional emails at any time via the unsubscribe link in those emails.

B. Certain Services within the Program are, or may be available through a mobile device. Your wireless carrier’s message and data rates may apply. Please consult your service agreement with Your wireless carrier to determine Your mobile device’s pricing plan.

C. By registering for the Program, you consent to the collection, use and disclosure of your personal information as described in the Journeys Privacy Policy.

6. General Terms of the Program
A. Membership in the Program and its benefits are offered at the sole discretion of Journeys, which reserves the right to terminate, change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time, with or without notice. In the event of cancellation, Points and Benefits and Rewards earned up to the date of cancellation will be cancelled and forfeited as determined by Journeys in its sole discretion.

B. If Journeys changes or modifies these Terms, it will provide notice of any changes through these Terms. Electing to remain a Member after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Program that Journeys may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of Points earned on a Qualifying Purchase; (ii) increase the number of Points required to earn a Reward; (iii) cease providing a Benefit or Reward; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or redeeming Rewards.

C. These Terms are void where and to the extent prohibited by law.

D. Membership is limited to one membership per person and per email address. In the event of a dispute over ownership of a Member account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration as determined by Journeys. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

E. Abuse of the Program, including failure to abide by these Terms, and failure to abide by Journeys website Terms of Use, which are incorporated herein by this reference, the sale or barter (or the attempted sale or barter) of Benefits or Rewards, Points, or promotional offers, excessive returns of Qualifying Purchases, fraud or tampering with any Benefit or Reward, including any survey or poll or sweepstakes entry, and any misrepresentation of fact relating thereto or other improper conduct as determined by Journeys in its sole judgment may result in cancellation of a Member's membership and future disqualification from Program participation, forfeiture of all Points accrued, and cancellation of previously issued but unused Benefits or Rewards. At our discretion we may prosecute abuse of the Program to the fullest extent of the law.

F. You may cancel your Journeys All Access membership at any time by calling Customer Service at (855) 472-0435. If you cancel your Journeys All Access membership, your accrued Points will be forfeited. Canceling your Journeys All Access membership does not delete your www.Journeys.ca account. Please contact Customer Service (855) 472-0435 at with any concerns about your membership; Journeys store associates are not able to resolve issues with membership.

G. Points and digital Rewards are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.

H. By agreeing to participate in the Program, you release Journeys, its parent and subsidiaries and affiliate entities and vendors, and their respective, directors, officers, employees and agents (the "Released Parties") from all liability with respect to the misdirection or misuse of any Points or Benefits or Rewards, or the use of any Benefit or Reward by an individual other than the Member who earned the Benefit or Reward. You further agree through your agreement to participate in the Program to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to your participation in the Program, use of Benefits or Rewards, participation in experiences related to the Program, or agreement to these Terms or any of the Terms and Policies.

I. The Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability or fitness for a particular purpose with respect to Program, membership in Program, or any products or services related to Program, including the Benefits and Rewards. YOU AGREE THAT PARTICIPATION IN THE PROGRAM, MEMBERSHIP IN THE PROGRAM, AND USE OF ANY PRODUCTS OR SERVICES RELATED TO THE PROGRAM, INCLUDING ALL BENEFITS AND REWARDS IN CONNECTION WITH THE PROGRAM, IS ENTIRELY AT YOUR OWN RISK. PROGRAM PRODUCTS, SERVICES, AND BENEFITS AND REWARDS ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, JOURNEYS DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE PROGRAM AND THE JOURNEYS WEBSITES. TO THE FULLEST EXTENT PERMITTED BY LAW, JOURNEYS DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS OFFERED BY THIRD PARTIES, RECEIVED THROUGH OR ADVERTISED IN THE PROGRAM, ON THE JOURNEYS WEBSITES, OR ACCESSED THROUGH ANY LINKS ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, JOURNEYS DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE PROGRAM ON JOURNEYS WEBSITES. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, SOME OF THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU INSOFAR AS THEY RELATE TO IMPLIED WARRANTIES.

UNDER NO CIRCUMSTANCES SHALL JOURNEYS BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF JOURNEYS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR MISUSE OF THE JOURNEYS WEBSITES, THE PROGRAM, FROM YOUR INABILITY TO USE THE JOURNEYS WEBSITES, THE PROGRAM, OR FROM THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE JOURNEYS WEBSITES OR THE PROGRAM. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE JOURNEYS WEBSITES, THE PROGRAM OR ANY LINKS ON THE JOURNEYS WEBSITES, AS WELL AS BY REASON OF ANY THIRD PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE JOURNEYS WEBSITES OR THROUGH ANY LINKS ON THE JOURNEYS WEBSITES. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. THE FOREGOING LIMITATIONS OF LIABILITY ARE APPLICABLE WITHIN THE STATE OF NEW JERSEY. IN ADDITION, CERTAIN OTHER JURISDICTIONS DO NOT PERMIT LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

YOU AGREE TO INDEMNIFY AND HOLD JOURNEYS, ITS OFFICERS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, DIRECTORS, OFFICERS, AGENTS, SERVICE PROVIDERS, VENDORS, SUPPLIERS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEY FEES AND COURT COSTS, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR SUBMISSIONS; YOUR THIRD PARTY EVENT, WEBSITE OR ORGANIZATION; YOUR MISUSE OF THE JOURNEYS WEBSITES AND THE PROGRAM; YOUR VIOLATION OF THE TERMS AND POLICIES; YOUR BREACH OF ANY OF THE REPRESENTATIONS AND WARRANTIES HEREIN; OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. THE FOREGOING INDEMNIFICATION PROVISIONS SHALL NOT APPLY TO JOURNEYS’ OWN NEGLIGENCE OR INTENTIONAL CONDUCT.
J. To the fullest extent permitted by law, the Program and these Terms and any claim or dispute arising out of or relating to the same, or your use of Journeys Websites will be governed by and construed under the substantive laws of the State of California, without reference to conflict-of-laws considerations. In the event that the laws of the jurisdiction in which you reside require that the laws of such jurisdiction apply to these Terms, the foregoing governing law shall not apply to you. In the event that the laws of the jurisdiction in which you reside prohibit Points earned in a loyalty program from expiring, then any balance of unredeemed Points will carry forward until such Points are redeemed for a Reward according to these Terms, provided, however, if you fail to make a Qualifying Purchase within one year of your last Qualifying Purchase, all Points will be forfeited.
Any dispute or claim relating in any way to the Journeys Websites, Journeys mobile applications, including the Program and any Journeys products, services, any dealings with us and our customer service agents, any representations made by us, and/or your use of our websites (including without limitation claims relating to the breach of these Terms, the www.Journeys.ca website Terms of Use, Privacy Policy or the unauthorized disclosure of personally identifiable information) will be resolved by binding arbitration, rather than in court, except that you may assert individual claims in small claims court if your claims qualify and so long as the matter remains in such court and advances only on an individual basis. This includes any dispute or claim you assert against our sister-brands, subsidiaries, affiliates and assigns. This also includes any dispute or claim that arose before you accepted these Terms, regardless of whether prior versions of the Terms required arbitration. Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date the cause of action arises.

Unless you proceed with a small claims action, the Federal Arbitration Act and federal arbitration law will apply. The arbitration will be held in Orange County, California or any other place agreed upon at the time by the parties. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms as a court would. If for any reason a claim proceeds in court rather than in arbitration, WE BOTH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL.

ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Unless we both agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative, consolidated or class proceeding. If the requirements of this paragraph are found to be unenforceable, then the entirety of this arbitration provision shall be null and void except for the waiver of any right to a jury trial described in the previous paragraph and we both agree that, in such an event, all claims shall be subject to the exclusive jurisdiction of the state or federal courts in Orange County, in the State of California, and you hereby consent and submit to the personal jurisdiction of such courts. Payment of all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, except as provided in this section. If your total claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

If any provision of these Terms is held to be unlawful, or for any reason, unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
If a dispute arises we strongly encourage you to first contact our Customer Service Department before starting arbitration or filing a claim in small claims court. We value our relationships with our customers and will try to resolve your claims informally and quickly.

If your dispute is not resolved by Customer Service, before beginning arbitration, please send written notice describing the claim to the Office of the General Counsel at the following address:

Journeys
ATTN: General Counsel
535 Marriott Dr
Nashville, TN 37214

Email: [email protected]

If the claim has not been resolved within 30 days of sending the notice you may then commence an arbitration proceeding. The arbitration will be conducted by the AAA under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules and forms are available at www.adr.org or by calling 877-495-4185.

7. Contact Us
If you have any questions about these Terms and Conditions, please contact Customer Service at (855) 472-0435, or email us at [email protected].

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