Privacy Policy

What categories of personal information do we collect?
Privacy laws in Canada generally define "personal information" as any information about an identifiable individual. This includes information that can be used alone or with other information to identify, contact or locate a particular person. Information from which all direct and indirect identifiers have been removed is not personal information.

We may collect, use, store and transfer the following categories of personal information:

1. contact details, such as personal and business email address, shipping address, postal code and telephone number(s);
    
2. financial information, including the payment information used to make a purchase on our Website (e.g., partial credit card number or tokenized credit card information) and information about your rewards on Journeys All-Access;
    
3. career profile information, such as your online recruitment password, how you heard about us, the information of the person who referred you for a position at GCO, your status as an employee of GCO, the legal status that allows you to work in Canada, and any other information you choose to add to your career profile at https://www.journeys.ca/careers(our “Careers” Website);
    
4. identity information, such as first name, last name, username, gender, date of birth and title;
    
5. technical information, such as Internet Protocol (IP) address and geolocation information, cookies, browsing history, search history, information about how you interact with our Website, and other technologies on the devices you use to access the Website;
    
6. purchase history, including a description of the items purchased online or offline, the date of the purchase, amount paid. The purchase history includes your history of returns made after a purchase; and
    
7. security footage, such as CCTV footage captured at one of our retail stores
    

Not all information we collect identifies you or can be attributed as being identifiably about you when taken on its own. Similarly, we may aggregate your information with other information in a way that it is not attributable as being identifiably about you (including by aggregating it into groups or categories). This Policy does not apply to restrict our collection, use or disclosure of such non-identifiable information. However, this same information may be considered personal information if we combine it with other information (such as identifiers like your name or address) in a way that makes it attributable as being identifiably about you. This Policy will apply to your information when it is combined in this identifiable way.

If you provide GCO with another person's personal information, you represent that you have obtained all necessary consents from that person to authorize us to collect, use and disclose that personal information for the purposes set out in the Policy.

How do we collect your personal information?
We use a variety of methods to collect your personal information, including the following:

1. Direct interactions. In interacting with us, you may provide us with your personal information, such as when you do one of the following:  


1. sign up for our newsletter;  
2. make a purchase online or in a retail store;  
3. participate in a promotion or survey;  
4. create a user account and choose a password on the Website;  
5. join Journeys All-Access;  
6. contact us directly with comments or questions via a contact form available on our Website; or  
7. apply for a job opportunity on our Careers Website  


2. Indirect interactions. We collect certain personal information about you indirectly from our service providers with whom you also do business. This occurs when we receive your application for a vacancy through a recruitment agency, or when we obtain your contact and identity information from a third party for marketing purposes. We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers and employees, and provide products and services that may be of interest to you.
   
   Any indirect collection of your information is done in accordance with this Policy, any privacy policies of the service provider in question, and in accordance with applicable laws.  



3. Automated technologies or interactions. When you interact with our Website, we will automatically collect technical information regarding the computer equipment used to navigate our Website and your browsing trends. We collect this information using cookies, pixels, server logs and other similar technologies. We may also receive your technical information if you visit third-party websites that use our cookies.  

Why do we collect and use your personal information?
We may use your personal information for the purposes for which it was collected, in accordance with our Policy, for other purposes authorized by law or with your consent.

We may use the information collected for the following purposes:

Purpose	Type of personal information
To enable you to make a purchase, return a purchase, or exchange an item	Contact details Financial information Identity information
To support our marketing/advertising efforts	Contact details Identity information Technical information Purchase history
To register on our Website or Journeys All Access	Contact details Identity information
To respond to your requests, and to communiate information with you at your request	Contact details Identity information Other information required to address your request
To improve the performance of level of service and the content of our Website	Contact details Identity information Technical information Purchase history
Provide access to our Careers Website and administer employment opportunities.	Contact details Identity information Career profile information
To prevent or detect crime, protect our business and Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting)	Contact details Identity information Financial information Technical information Purchase history Security footage
Comply with obligations imposed by applicable law.	As applicable

As stated below in section 8 (e), you may always choose not to receive promotional material or commercial information from GCO. For increased safety, we will not send you commercial emails without your express consent.

To whom do we disclose your personal information?

Except as set out below, GCO does not disclose or sell the personal information you have provided us to third parties.

GCO discloses your personal information to third parties in the following circumstances:

to our service providers who help us achieve the purposes for which your personal information was collected, including server hosting providers who help us store your personal information;

to a third party (e.g., co-branding partners or GCO affiliates) where you express interest in, or choose to purchase or participate in, a promotion, program, activity, service, or product offered by the third party. However, if you do not want your personal information to be shared in this way, you may opt not to express interest in, or not to purchase or participate in, such promotions, programs, activities, services, or products;

to comply with our obligations under any law or regulation, investigation by a government authority, subpoena or court order, or other administrative or governmental authority;

to a law enforcement agency or government agency in connection with an investigation of fraud, real or potential, a violation of a law, regulation or conditions of use of the Website, or for the protection of rights, ownership or security of GCO, our customers/users or partners;

to an acquiring entity in connection with the completion or proposal of a business transaction (including its achievement/implementation, liquidation, foreclosure or repossession), concession, merger, business combination or any other type of acquisition, liquidation, transfer, transfer contract or financing of GCO, in whole or in part, or of any property, stock, asset, share or business of GCO; and

If you choose to share personal information publicly, with other users of the Website, or with other sites (such as social media sites), we may facilitate this sharing. We do not control these third parties that you might choose to share your personal information with or how they use your personal information, and we are not responsible for their privacy practices. You should review the privacy policies of any third party before you decide to share your personal information with them and always exercise caution when publicly sharing your personal information.

We require service providers to safeguard the security of your personal information and to treat it in accordance with the law. We do not allow our service providers to use your personal information for their own purposes and we only allow them to process your personal information for specific purposes and in accordance with our guidelines.

By providing us with personal information, you acknowledge and agree that such personal information may be transferred to other jurisdictions for processing and storage, including in servers located across Canada and in the United States, where laws regarding the protection of personal information may be less stringent than the laws in your jurisdiction. Further, such personal information may be accessible to law enforcement, national security authorities, and the courts of such jurisdictions. Where necessary to make such transfers, we will comply with our legal and regulatory obligations in relation to the personal information.

How do we protect your personal information?
GCO has implemented physical, technological, contractual and administrative measures to protect your personal information from accidental loss and unauthorized access, use, modification and disclosure.

To prevent unauthorized access to your user profile on our Website, please maintain the accuracy and integrity of the personal information associated with your user profile and ensure that this information is used appropriately.

While efforts are made by GCO to ensure that unauthorized third parties will not access or obtain your personal information through the Website, complete confidentiality and security are not currently guaranteed on the Internet. Communication via the Internet may be intercepted, lost or altered. You acknowledge and agree that GCO will not be liable for damages resulting from the transmission of confidential information or personal information via the Internet and that such communications are made at your own risk and peril.

How long will we keep your personal information?
We retain each category of personal information that we collect for as long as necessary to fulfill the purposes described in our Privacy Policies, including to satisfy legal or reporting requirements. What this means in practice will vary for different types of information, but the criteria assessed in the data retention analysis take into account ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations.

When the personal information collected is no longer required by us, the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form are applied as permitted or required under applicable laws.

Children under the age of 14
The Website is not intended for children under the age of 14. No one under age 14 may provide personal information on the Website. We do not knowingly collect personal information from children under age 14. If you are under 14, do not use or provide any information on any Website or through any of its features, do not make any purchases on our Website or provide us with any information about you, including your name, address, telephone number or email address. If we learn we have collected or received personal information from a child under the age of 14 without verified parental consent, we will delete that information.

Your rights in relation to your personal information
Subject to certain exceptions as permitted by law, you have the following rights with respect to the personal information we hold about you:

1. Your right to access
   You have the right to access the personal information we hold about you and to receive a general account of our use of that personal information. Upon receipt of a written request from you, we will provide you with a copy of your personal information, although under certain limited circumstances, we may not be able to make all relevant personal information available to you, such as when the personal information also affects another natural person. In such circumstances, we will inform you, upon request, of the reasons for this refusal. We will endeavour to process all requests for access to personal information in a timely manner.
    
2. Your right to correct
   If the personal information we hold about you is inaccurate is inaccurate or incomplete, you have the right to have it corrected. If appropriate, this corrected personal information will be provided to the parties to whom we are authorized to disclose your personal information. We will endeavour to process all requests for correction of personal information in a timely manner.
    
3. Your right to delete
   You may ask us to delete or remove your personal information in certain circumstances, such as when we no longer need your information for the purposes for which it was collected, or if you withdraw your consent (where applicable, as your consent is the legal basis for our processing of your personal information). If you have the right to delete your personal information and if we have disclosed it to third parties, we will take reasonable steps to inform them to the extent possible and in cases where this would not require a disproportionate effort. If you so request, where possible and lawful, we will also inform you of the identity of the third parties with whom we have shared your personal information so that you can contact them directly.
    
4. Your right to the portability of personal information
   You may have the right, in certain circumstances, to obtain the personal information you have provided to us (in a structured, commonly used and computer-readable format) and to re-use it elsewhere, or to ask us to transfer it to a third party of your choice.
    
5. Your right to withdraw consent
   If we rely on your implied or expressed consent as the legal basis for processing your personal information, you have the right to withdraw it at any time. However, this withdrawal will not affect the legality of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will inform you if this is the case when you withdraw your consent.
    

To exercise any of the rights listed above, please use this Request Form.

Use of cookies

We may use cookies to track your preferences and activities on the Website. These cookies on the Website may be generated, analyzed and managed by Google Analytics, Google Search Console, Google Tag Manager, and Facebook Pixels. By using and visiting any Website, you consent to our use of cookies on and off that Website.

Cookies are small data files that are transmitted to your computer's hard drive by our Website. They record your preferences so that your subsequent visits to this Website run more efficiently. Cookies can store a range of information, including the number of times you visit our Website, your sign-in information, and the number of times you visit a page or other element of the Website. We use cookies on the Website to:

1. improve online customer service and functionality of the Website;  
2. customize the content of the Website;  
3. tailor and measure advertising; and
    
4. provide a safer experience.
    

Most browsers are designed to accept cookies, but they can easily be modified to block them. Your browser's help files contain information about blocking cookies, detecting cookies that are sent to you and disabling them.

You can also choose the opt-out option by clicking on: http://optout.networkadvertising.org/?c=1 or https://optout.aboutads.info/?c=3&lang=fr

You can also prevent analytics information from being transferred to and processed by Google Analytics, by downloading and installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout?hl=en.

For more information on the granular choices you can make about cookies on our Website and a description of the cookies that we use, please see the cookie banner on our Website.

Hyperlinks to other websites

The Website may contain hyperlinks enabling users to visit sites maintained by other entities. GCO has no control over these websites and is not responsible for those listed on its Website. Any information you transmit to these websites will be subject to privacy policies applicable to these websites.

Icons leading directly to social media accounts (collectively "Social Media") (such as Facebook, Twitter, Instagram and YouTube) will be available on the Website's home pages. Social Media accounts are managed by GCO's internal communications team. GCO will make every reasonable effort to respond to any comments or questions on Social Media within a reasonable time.

Changes to this Policy

We reserve the right to make changes to this Policy at any time. If GCO makes any changes to the Policy, such changes will be posted on the Website and will be effective immediately thereafter.

Your continued use of the Website after any changes constitutes your acceptance of the updated Policy. You agree to regularly review this Policy to be aware of any changes.

Journeys Text Alerts: Terms and Conditions

1. For your convenience, Journeys offers a service to enable you to receive text notifications regarding 1) information about special promotions, offers, sales and events (promotional short code 20101) and 2) messages that provide important information such as confirmation of orders, payment, shipping and delivery notifications (transactional short code 20909) (“Text Alerts”). Your carrier's standard messaging rates apply to your entry or submission message, our confirmation, and all subsequent SMS correspondence. Message and Data Rates may apply. To subscribe to promotional Journeys Text Alerts, text JOIN to 20101. To subscribe to transactional Journeys Text Alerts, click the opt-in box during checkout.  


2. By subscribing to Text Alerts from 20101, you provide your opt-in consent to receive recurring autodialed marketing messages to the telephone number you used to send your text message. We will not use autodialed texts to contact you for marketing purposes at the phone number you provide unless we receive your prior express written consent. Message frequency may vary. Data rates may apply. Consent is not a condition of purchase.  


3. By subscribing to Text Alerts from 20909, you provide your opt-in consent to receive recurring autodialed transactional messages regarding orders placed on www.journeys.com to the telephone number entered when placing your order. Once opted in to 20909, you may receive future text messages regarding orders placed when using the telephone number during checkout if still opted in to 20909. We will not use autodialed texts to contact you for marketing purposes at the phone number you provide unless we receive your prior express written consent. Message frequency may vary. Data rates may apply. Consent is not a condition of purchase.  


4. There is no fee to join the Journeys Text Alerts program or to receive messages, and participation is not conditioned on the purchase of any goods or services.  


5. To stop receiving Text Alerts, you can opt out via text message by sending a text that says "STOP" to any of the short codes from which you would like to opt out: 20101 (promotional) or 20909 (transactional). If you opt out of one short code, you will stop receiving texts from that short code only. For example, if you opt out of 20101, then you will continue to receive text messages from 20909 (transactional alerts) if opted in to 20909. You may also contact Customer Service 1-888-324-6356 to opt out of Journeys Text Alerts, for any short code, at any time.  


6. Downloading content may incur additional charges from your wireless carrier. Please contact your wireless carrier for information about your messaging plan. Your wireless carrier may impose message or charge limitations on your account that are outside our control. All charges are billed by and payable to your wireless carrier. The wireless carriers are not liable for delayed or undelivered messages.  


7. By subscribing to Text Alerts, you represent that you are the owner or authorized user of the wireless device you use to subscribe for the service.  


8. We, nor any wireless carriers, will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. Text Alerts are provided on an AS IS, AS AVAILABLE basis.  


9. Data obtained from you in connection with Text Alerts may include your cell phone number, your wireless carrier's name, and the date, time, and content of your messages and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data about your SMS usage, and their practices are governed by their own policies. We will administer your data in accordance with our privacy policy: https://www.journeys.com/privacy.  


10. We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with Text Alerts, you agree to provide accurate, complete, and true information.  


11. Text Alerts and the content and materials received through the Text Alerts are proprietary to us or our licensors, and is for your personal, non-commercial use only. You shall not damage, impair, interfere with or disrupt the service or its functionality.  


12. Marketing and promotional Journeys Text Alerts are available in the United States and Canada. Transactional Journeys Text Alerts are also available in the United States and Canada.  


13. We may suspend or terminate the Text Alerts to you if we believe you are in breach of any of our terms and conditions. Your service is also subject to termination in the event that your wireless service terminates, lapses or transfers. We may discontinue the service at any time.  


14. If you have any questions, email us here or call 1-888-324-6356. You can also text the word HELP or INFO to 20101 (promotional messages) or 20909 (transactional messages) to get additional information about Text Alerts. We do not charge for help or info messages; however, your normal carrier rates apply.  


15. Journeys reserves the right, in its sole discretion, to modify these Terms and Conditions at any time with or without further notice. To the fullest extent permitted under applicable law, your continued participation in the program after modification constitutes your acceptance of these Terms as modified. We may, in our sole discretion, terminate, change, modify, suspend, make improvements to or discontinue any or all aspects of the service, temporarily or permanently, at any time with or without notice.  


16. Except where legally prohibited, all participants agree that: (1) any and all disputes and claims shall be resolved individually, without resort to any form of class action, and exclusively by the state or federal courts in Tennessee; (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering the program, but in no event attorneys' fees; and (3) under no circumstances will participant be permitted to obtain awards for, and participant hereby waives all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All legal issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of any participant and Journeys, shall be governed by the laws of Tennessee, without giving effect to any choice of law or conflict of law rules.  

Journeys All Access

GCO Inc. (“Journeys”, “we” or “us”) is offering the All Access rewards program (“All Access” or the “Program”) through its website accessible at www.journeys.com and www.journeys.ca (the “Website”) and through participating stores in Canada (collectively, the “Services”). The Program and Services are subject to the following Program Terms and Conditions (these “Terms”).

BY ACCESSING OR USING THE PROGRAM AND RELATED SERVICES IN ANY WAY, YOU ARE AGREEING TO THESE TERMS, AS WELL AS THE Terms of Use AND THE Terms and Conditions of Sale OF THE WEBSITE, AND CONSENTING TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THE JOURTNEYS Privacy Policy, AS THEY MAY BE UPDATED AND AMENDED FROM TIME TO TIME AND ARE INCORPORATED HEREIN BY THIS REFERENCE (COLLECTIVELY, THE “TERMS AND POLICIES”). SHOULD YOU OBJECT TO ANY TERM OR CONDITION OF THE TERMS AND POLICIES, OR IF YOU ARE NOT ELIGIBLE OR AUTHORIZED TO ENTER INTO THE TERMS AND POLICIES, THEN DO NOT ACCESS OR USE THE PROGRAM OR RELATED SERVICES. COMPLETING THE REGISTRATION PROCESS FOR THE PROGRAM OR OTHERWISE ACCESSING OR USING ALL OR ANY PART OF THE PROGRAM OR RELATED SERVICES WILL CONSTITUTE ACCEPTANCE OF THE TERMS AND POLICIES AND CREATE A LEGALLY ENFORCEABLE CONTRACT UNDER WHICH YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND POLICIES. PLEASE READ THE TERMS AND POLICIES CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT LIMITATIONS OF LIABILITY AND RESOLUTION OF DISPUTES THROUGH ARBITRATION RATHER THAN IN COURT.

1. Program Overview

When you join All Access, it allows you to earn points (“Points”) on your purchases made at participating Journeys stores owned (“Journeys Stores”) and the Website. You may also earn Points by participating in certain special engagement activities announced by Journeys from time to time. The Program offers Members (defined below) access to certain benefits, some of which may be received by redeeming Points earned.

2. Membership

1. Eligibility: To become a member of the Program (a “Member” or “you” or “your”), you must be an individual, a legal resident of Canada, and at least 14 years of age. Employees of Journeys and its brands are eligible to become Members of the Program, but may be excluded from certain promotions. Journeys may refuse to offer or continue offering Program access or Services to any person or entity and may change its eligibility criteria from time to time. Journeys may refuse to accept any application to register as a Member in its sole discretion.  


2. If you are an individual between the age of 14 and the age of majority in your province or territory of residence, your parent or legal guardian must consent to these Terms and to your participation in the Program. By registering to be a Member, you, or your parent or legal guardian, as applicable, agree to be bound by these Terms. Throughout the Terms and Policies, any references to a “Member” or “you” or “your” refer to the parent or legal guardian of a Member who is between the age of 14 and the age of majority in their province or territory of residence.  


3. Information Required to Become a Member: To register to become an All Access Member you must provide current, complete and accurate information, as more specifically required by the then current registration procedures (described below in Section 3). By way of illustration and not limitation: prospective members may be required to provide their first and last name, postal code, legitimate electronic mail address, mobile phone number, birthdate, and/or certain additional information (such as, for example, preferred contact method, tenure with Journeys interest, and products and services of interest); prospective members will be required to establish an account password; in order to obtain certain aspects of the Program, Members may also elect to provide access information related to their accounts on social media sites (such as, for example, Twitter, Facebook, and Instagram); and in order to obtain marketing and notifications applicable to the Program, Members may choose to consent to receive text messages or email messaging.
   
   

3. Membership may be applied for in the following ways:

1. Online on the Website. You may join the Program online by creating a user account on the Website (a ``User Account``), providing certain information, including first and last name, mobile phone number (or home phone number if no mobile number), date of birth, and postal code, indicating that you want to be an All Access Member, and accepting these Terms, or if you already have a User Account, by logging into your User Account, indicating that you want to be a Member, providing any outstanding information (including mobile phone number (or home phone number if no mobile number), postal code, and date of birth), and accepting these Terms. You may receive an email requesting that you confirm your request to become a Member; once you do so, you will be an All Access Member.  


2. At a participating Journeys Store. You may make the request to join All Access by providing your email address at a participating Store, or by providing your information into any digital signup form not on the Website where the form states you are signing up for All Access (for example, if you fill out a digital application form on a tablet provided in-store). Once this process is complete, you will be and All Access Member and able to start earning Points for product purchases at Journeys Stores and on the Website. However, for complete access to all available benefits of the Program, you must complete your enrollment in the Program on the Website by either creating a User Account or indicating that you want to be an All Access Member as outlined in Section 3B.  


3. Accessing Points Information and all the Benefits of the Program: The Program allows you as a Member to accumulate and redeem Points on an individual basis and solely through your own User Account. The Program is structured to offer certain benefits, some of which may be received by redeeming Points. You can be an All Access Member without setting up a User Account and earn Points from shopping. However, to be able to access Points you have earned or redeem any Points you have earned, you must have a User Account, indicate that you want to be an All Access Member and accept these Terms.  


4. Updating information: You are responsible for providing the correct email address to receive benefits and to ensure proper accounting of Points and receipt of benefits. As a result, as a Member you are responsible for maintaining accurate and up to date personal information, including your email address. You may update your Member information through your User Account. Members may be required to satisfy certain identity verification requirements set by Journeys to update their information.  


5. Maintaining Confidentiality: When setting up a User Account, you are responsible for creating a complex password to protect your User Account and for ensuring that you do not share your password with others. You are responsible for maintaining the confidentiality of your access credentials and other User Account information and are fully responsible for any and all activities that occur under your User Account. You agree to ensure that you exit or log out from your User Account at the end of each session of accessing your User Account. You agree to notify us immediately by contacting Journeys Customer Service at 1-855-472-0435 of any unauthorized use of your User Account.  

4. Earning Points

1. Regular and sale priced merchandise purchased at Journeys Stores, and on the Website are “Qualifying Purchases”. Qualifying Purchases are ones for which Members will receive Points in accordance with these Terms. The purchase of Gift Cards and eGift Cards are excluded from Qualifying Purchases and no Points will be earned for the purchase of such cards. However, Points may be earned for Qualifying Purchases paid for with a Gift Card or an eGift Card at Journeys Stores or on the Website. In addition, the following are excluded from the dollar amount of Qualifying Purchases and no Points are earned for: (i) the payment of sales tax, (ii) gift boxes or wrapping, and (iii) for shipping and handling costs. Journeys reserves the right, and you hereby grant Journeys the right, to review User Account activity for purchase patterns that fall outside the intended use of the Program. Journeys has the sole discretion to determine whether a Member’s purchase patterns violate these Terms and if Journeys makes such a determination, the Member’s Points will be forfeited and the User Account may be suspended or terminated at Journeys’s sole discretion.  


2. When you shop at Journeys Stores and on the Website, you will automatically receive ten (10) Points for every $1 spent on any Qualifying Purchase. Once you have spent $500 on Qualifying Purchases within 12 months of the last time your tier was changed, you will become a Gold’ tier Member of All Access. As a Gold tier Member, you will automatically receive twenty (20) Points for every $1 spent on Qualifying Purchases. The Points will be awarded to you after you provide, at the time of your in-store purchase, your email address or phone number associated with your User Account. Points will be reflected in your User Account typically within 24-96 hours after your Qualifying Purchase. If you make a Qualifying Purchase in a Journeys Store but did not provide your email address or phone number at the time of purchase, and it is within thirty (30) days of your Qualifying Purchase, you may call Customer Service at 1-800-292-0068, and upon verification by Customer Service of your purchase and that you did not previously receive Points for the purchase, the Points will be awarded to you.  


3. When making a purchase on the Website, your Points can only be awarded to you if you are signed into your User Account at the time you complete a Qualifying Purchase. Points will be reflected in your User Account typically within 24-96 hours after your Qualifying Purchase. Members who join All Access after making a Qualifying Purchase will have seven (7) days from the date of the Qualifying Purchase to claim Points for that purchase. If you believe you have made a Qualifying Purchase and did not receive Points for that purchase, you may call Customer Service at 1-800-292-0068, and upon verification by Customer Service of the purchase and that you did not previously receive Points for the purchase, the Points will be awarded to you. There is no limit to the number of Points a Member can earn by making Qualifying Purchases.  


4. Points may also be earned for participation in certain activities designated and announced by Journeys from time to time. Example activities could include: connecting with Journeys on social media, referring others to All Access completing a survey, taking a quiz, participating in a campaign, and other activities. Rules for earning Points for activities will be defined for each activity when the activity is announced by Journeys. Rules may include number of Points earned for the activity, number of times Points can be earned for the activity, maximum number of Points to be awarded to a Member, and criteria for earning Points. Journeys reserves the right to make activities and rules for the activities available only to select Members, including Journeys employees, and may be based on purchase activity, geographic location, Program participation, and/or information supplied by the Member. Journeys reserves the right to add, withdraw, amend, or otherwise change activities and their rules at any time at its sole discretion, with or without notice to Members.  


5. The Points you have earned through a Qualifying Purchase will be deducted from your overall Points total if the item is returned. You must inform us that you are a Member when you return a Qualifying Purchase for which you earned Points.  


6. Points have no cash value. You cannot give or transfer your Points to anyone else.  


7. All of a Member’s unredeemed Points will expire and be forfeited twelve (12) months from the date the Member earned those Points (which, for Points earned from Qualifying Purchases, such date shall be the date of the Qualifying Purchase). In addition, any unredeemed Points that remain in a Member’s User Account will expire and will be forfeited if the Program is terminated. Journeys reserves the right, without limitation, to terminate, change, limit, modify, or cancel any of the above means of earning Points and the number of Points earned, at any time, with or without notice.  


8. Journeys’s good faith determination of the amount of Points available to any Member hereunder shall be final and binding.  

5. Member Benefits and Rewards

1. Members may be offered certain benefits that they can choose to accept, including, for example, sweepstakes entries, birthday acknowledgments, access to exclusive custom designs, access to early information about new product releases and early access to special events (collectively, “Benefits”). Benefits may not require the redemption of Points. Members also can redeem Points they have earned for rewards which may include physical rewards, digital rewards, and sweepstakes entries (collectively, “Rewards”). The Benefits and Rewards that are available for a Member to choose from (however, available Rewards will be based on the Points Member has earned) will be displayed in Member’s User Account, which is accessible on the Website.  


2. Benefits and Rewards may be subject to additional terms and conditions and limitations, including for example, a limit to the number of a particular Benefit or Reward a Member can acquire or a limit to the time for accessing the Benefit or Reward or other terms. These additional terms and conditions and limitations shall be established from time to time and are subject to change in Journeys’s sole discretion. Physical Rewards are limited to five (5) per day per Member. Please see Benefit and Rewards details for information about other terms and conditions and limitations. Benefits and Rewards may only be available while supplies last, may be limited in quantity, and/or may only be available for a limited time as determined by Journeys in its sole discretion. Benefits and Rewards that are no longer available for selection or redemption may be removed from a Member’s User Account. The Benefits and Rewards available to Members will be selected solely in the discretion of Journeys. Journeys reserves the right to substitute a Benefit or Reward item of comparable or greater value at any time, at its sole discretion. You are responsible for all federal and provincial taxes as well as any other costs or expenses with a Benefit or Reward you receive.  


3. Benefits and Rewards have no cash value and are not redeemable for cash and no change/currency will be given for Benefit section or Reward redemption. Once you redeem Points for a Reward, the redemption cannot be reversed and is final. Benefits and Rewards cannot be returned to Journeys and no Points will be returned to Members who attempt to return Rewards to Journeys. Members cannot redeem Points directly for merchandise discounts, gift cards, or products sold by Journeys.  


4. Digital Rewards and sweepstakes entries may only be redeemed through the Member’s User Account accessible on the Website. Points will be deducted from their User Account for redeeming the Reward. Member shall not share their digital Rewards with others.  


5. Members are solely responsible for safeguarding their Benefits and Rewards and protecting them from theft and unauthorized use. Journeys will not replace lost or stolen Benefits and Rewards.  

6. Email, Mobile, and Privacy

1. By registering for the Program, you agree to receive transactional emails regarding the Program. You may choose to consent to receive general marketing and promotional emails about the Program and Journeys from Journeys at time of sign up. Transactional emails regarding the Program may include information about the Program, your earned or redeemed Points, Benefits and Rewards, provide Program updates, and other related materials, at the discretion of Journeys. Members can adjust the types of emails and texts they receive about the Program in the preference center on the Website. Members may not unsubscribe completely from transactional emails of the Program but can cancel their membership in the Program as described below in Section 7. Members may unsubscribe from Journeys promotional emails or texts at any time via the unsubscribe mechanism included in those emails or texts.  


2. Certain services within the Program are or may be available through a mobile device. Your wireless carrier’s message and data rates may apply. Please consult your service agreement with your wireless carrier to determine your mobile device’s pricing plan.  


3. By registering for the Program, you consent to the collection, use and disclosure of your personal information as described in the Journeys Privacy Policy  

7.General Terms of the Program

1. Membership in the Program and its benefits are offered at the sole discretion of Journeys, which reserves the right to terminate, change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time, with or without notice. In the event of cancellation, Points and Benefits and Rewards earned up to the date of cancellation will be cancelled and forfeited as determined by Journeysin its sole discretion.  


2. If Journeys changes or modifies these Terms, it will provide notice of any changes through these Terms. Electing to remain a Member after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Program that Journeys may include, but are not limited to, any of the following changes: (i) increase the number of Points earned on a Qualifying Purchase; (ii) increase the number of Points required to earn a Reward; (iii) cease providing a Benefit or Reward; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or redeeming Rewards.  


3. Membership is limited to one membership per individual and per email address. In the event of a dispute over the identity of a Member, the Member will be declared to be the authorized account holder of the email address submitted at the time of registration as determined by Journeys. For purposes of these Terms, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.  


4. Abuse of the Program, including failure to abide by these Terms, and failure to abide by Journeys website Terms of Use, which are incorporated herein by reference above, the sale or barter (or the attempted sale or barter) of Benefits or Rewards, Points, or promotional offers, excessive returns of Qualifying Purchases, fraud or tampering with any Benefit or Reward, including any survey or poll or sweepstakes entry, and any misrepresentation of fact relating thereto or other improper conduct as determined by Journeysin its sole judgment may result in cancellation of a Member’s membership and future disqualification from Program participation, forfeiture of all Points accrued, and cancellation of previously issued but unused Benefits or Rewards. At our discretion we may fully prosecute abuse of the Program.  


5. You may cancel your All Access membership at any time by calling Customer Service at 1-855-472-0435. If you cancel your All Access membership, your accrued Points will be forfeited. Canceling your All Access membership does not delete your User Account. Please contact Customer Service at 1-855-472-0435 with any concerns about your membership; Journeys Store associates are not able to resolve issues with membership.  


6. Points and digital Rewards are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member’s estate, and may not pass to a Member’s successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.  


7. By agreeing to participate in the Program, you release Journeys, its parent and subsidiaries and affiliate entities and vendors, and their respective, directors, officers, employees and agents (the “Released Parties”) from all liability with respect to the misdirection or misuse of any Points or Benefits or Rewards, or the use of any Benefit or Reward by an individual other than the Member who earned the Benefit or Reward. You further agree through your agreement to participate in the Program to release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to your participation in the Program, use of Benefits or Rewards, participation in experiences related to the Program, or agreement to these Terms or any of the Terms and Policies.  


8. To the fullest extent permitted by applicable law, the Released Parties make no warranty or condition, express or implied, including, but not limited to, any warranties or conditions of merchantability, merchantable quality, or fitness for a particular purpose with respect to Program and Services, membership in Program, or any products or services related to Program, including the Benefits and Rewards. YOU AGREE THAT PARTICIPATION IN THE PROGRAM, MEMBERSHIP IN THE PROGRAM, AND USE OF ANY PRODUCTS OR SERVICES RELATED TO THE PROGRAM, INCLUDING ALL BENEFITS AND REWARDS IN CONNECTION WITH THE PROGRAM, IS ENTIRELY AT YOUR OWN RISK. PROGRAM PRODUCTS, SERVICES, AND BENEFITS AND REWARDS ARE PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, JOURNEYSDISCLAIMS ANY WARRANTIES OR CONDITIONS FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE PROGRAM AND THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, JOURNEYSDISCLAIMS ANY WARRANTIES OR CONDITIONS FOR OTHER SERVICES OR GOODS OFFERED BY THIRD PARTIES, RECEIVED THROUGH OR ADVERTISED IN THE PROGRAM, ON THE WEBSITE, OR ACCESSED THROUGH ANY LINKS ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, JOURNEYSDISCLAIMS ANY WARRANTIES OR CONDITIONS FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE PROGRAM ON WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, SOME OF THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU INSOFAR AS THEY RELATE TO IMPLIED WARRANTIES. UNDER NO CIRCUMSTANCES SHALL JOURNEYSBE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF JOURNEYSHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR MISUSE OF THE WEBSITE, THE PROGRAM, FROM YOUR INABILITY TO USE THE WEBSITE, THE PROGRAM, OR FROM THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE OR THE PROGRAM. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE, THE PROGRAM OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY THIRD PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE WEBSITE OR THROUGH ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. THE FOREGOING LIMITATIONS OF LIABILITY ARE APPLICABLE WITHIN THE STATE OF NEW JERSEY. IN ADDITION, CERTAIN OTHER JURISDICTIONS DO NOT PERMIT LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. YOU AGREE TO INDEMNIFY AND HOLD JOURNEYS, ITS OFFICERS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, DIRECTORS, OFFICERS, AGENTS, SERVICE PROVIDERS, VENDORS, SUPPLIERS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEY FEES AND COURT COSTS, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR SUBMISSIONS; YOUR THIRD PARTY EVENT, WEBSITE OR ORGANIZATION; YOUR MISUSE OF THE WEBSITE AND THE PROGRAM; YOUR VIOLATION OF THE TERMS AND POLICIES; YOUR BREACH OF ANY OF THE REPRESENTATIONS AND WARRANTIES HEREIN; OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. THE FOREGOING INDEMNIFICATION PROVISIONS SHALL NOT APPLY TO JOURNEYS’s OWN NEGLIGENCE OR INTENTIONAL CONDUCT.  


9. To the fullest extent permitted by law, the Program and these Terms and any claim or dispute arising out of or relating to the same, or your use of the Website will be governed by and construed under the substantive laws of the Province of Alberta, without reference to conflict-of-laws considerations. In the event that the laws of the jurisdiction in which you reside require that the laws of such jurisdiction apply to these Terms, the foregoing governing law shall not apply to you. In the event that the laws of the jurisdiction in which you reside prohibit Points earned in a loyalty program from expiring, then any balance of unredeemed Points will carry forward until such Points are redeemed for a Reward according to these Terms, provided, however, if you fail to make a Qualifying Purchase within one year of your last Qualifying Purchase, all Points will be forfeited.  


10. For Quebec consumers: The provision immediately above does not apply to you. In your case, these Terms will be governed by, and construed and interpreted in accordance with, the laws of the province of Quebec and the federal laws of Canada applicable therein.  


11. Any dispute or claim relating in any way to the Website, Journeys mobile applications, including the Program and Services and any Journeys products, services, any dealings with us and our customer service agents, any representations made by us, and/or your use of our websites (including without limitation claims relating to the breach of these Terms, the Website Terms of Use, Privacy Policy or the unauthorized disclosure of personally identifiable information) will be resolved by binding arbitration, rather than in court, except that you may assert individual claims in small claims court if your claims qualify and so long as the matter remains in such court and advances only on an individual basis. This includes any dispute or claim you assert against our sister-brands, subsidiaries, affiliates and assigns. This also includes any dispute or claim that arose before you accepted these Terms, regardless of whether prior versions of the Terms required arbitration. Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date the cause of action arises.
    ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Unless we both agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative, consolidated or class proceeding. If the requirements of this paragraph are found to be unenforceable, then the entirety of this arbitration provision shall be null and void except for the waiver of any right to a jury trial described in the previous paragraph and we both agree that, in such an event, all claims shall be subject to the exclusive jurisdiction of the state or federal courts in Orange County, in the State of California, and you hereby consent and submit to the personal jurisdiction of such courts. Payment of all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, except as provided in this section. If your total claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
    If any provision of these Terms is held to be unlawful, or for any reason, unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
    Language clause for Quebec consumers: You acknowledge having been provided by Journeys with a French version of these Terms at no cost, and thereafter, you explicitly expressed your willingness to be bound by these Terms written exclusively in English. You and Journeys have expressly required and mutually agree to be bound exclusively by the English version of these Terms. You and Journeys further agree that all documents related to these Terms, including notices and other communications, be drafted exclusively in English.
    Vous reconnaissez qu'une version française de ces Termes vous avez été remise sans aucun frais par Journeys, et par la suite, vous avez expressément exprimé votre volonté d'être liée à ces Termes rédigées exclusivement en anglais. Vous et Journeys ont expressément requis et conviennent mutuellement d'être liées exclusivement par la version anglaise de ces Termes. Vous et Journeys conviennent également à ce que tous les documents se rattachant à ces Termes, incluant les avis et autres communications, soient rédigés exclusivement en anglais.
    If a dispute arises we strongly encourage you to first contact our Customer Service Department before starting arbitration or filing a claim in small claims court. We value our relationships with our customers and will try to resolve your claims informally and quickly.
    If your dispute is not resolved by Customer Service, before beginning arbitration, please send written notice describing the claim to the Office of the General Counsel at the following address:
    If the claim has not been resolved within 30 days of sending the notice you may then commence an arbitration proceeding. The arbitration will be conducted by the AAA under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules and forms are available at www.adr.org or by calling 877-495-4185.  

8.Contact Us
If you have any questions about these Terms and Conditions, please contact Customer Service at 1-855-472-0435 or email us at [email protected]

Questions
If you have any questions regarding our privacy practices, this Policy, or if you wish to exercise any of your rights with respect to your personal information, please contact GCO's Privacy Officer at:

Journeys GCO Canada ULC.
Attention: Privacy Officer
535 Marriott Drive, Nashville, TN 37214
Email: [email protected]

Last update: September 12, 2024